Community Manager

The Community Manager is responsible for the successful execution of the business plan for the assigned community. The Community Manager is responsible for maximizing revenue, controlling costs, developing, and maintaining relationships with vendors, increasing resident retention, and implementing a competitive marketing strategy. The Community Manager is responsible for promoting Company values and culture within their team and fostering an environment that encourages employee engagement, success, and ongoing professional development.

Financial

·        Oversee and manage the rent collection process

·        Ensure all Company standard leasing methods are being used effectively and in a legal and professional manner

·        Assist in developing the annual budget for the community under the direction of the Regional Manager

·        Ensure the community meets or exceeds budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against the approved budget, and working with internal departments, the client, Regional Manager, and other parties to address and resolve gaps in the financial performance of the community

·        Follow Company policy for approval of purchases and adherence to budget

·        Ensure all required daily, weekly, monthly, and quarterly reports are completed accurately and delivered to necessary parties in a timely and professional manner

·        Review of financial statements, operational activities, and other performance data thoroughly to measure community performance and identify areas of improvement

·        Utilize preferred vendors to ensure best pricing and consistent quality

·        Implement effective revenue maximization and expense management strategies

·        Create purchase orders as necessary in accordance with Company policy

·        Coordinate and monitor progress and process invoices, and facilitate communication between vendors, consultants, other contractors, and the Regional Manager

Marketing

• Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the community, and work with the on-site team and others to implement market plans that drive occupancy and revenue growth

·        Assist in the development of a marketing plan for the community by conducting market surveys, shopping competitor properties in person and online, and identifying market trends

·        Conduct regular audits of the community website, Internet Listing Services (“ILS”) and other marketing sources to ensure the accuracy of all information

·        Review, post, and interact on the Community’s social media platforms on a regular basis (Facebook and Instagram). Responsible for using approved templates, graphics and other brand standard collateral. All communication on social media must be professional with a hospitality focus.

·        When doing any marketing, reference and adhere to the Brand Standards document

Customer Service

·        Manage and resolve all tenant issues in accordance with Company policy or escalate to the Regional Manager if necessary

·        Ensure that all community staff members provide the highest level of service to employees, current and prospective tenants, vendors, and all other stakeholders

·        Ensure that all community staff members maintain a professional appearance and demeanor according Company policies

Personnel

·        Assist with the recruiting and hiring process with the HR Department and Regional Manager

·        Train and develop all community staff positions in accordance with Company policy

·        Maintain full knowledge and understanding of the Emergency Preparedness Plan (“EPP”) for the community and train all community staff members

·        Demonstrate managerial level knowledge of technology, systems, and software to ensure all community staff members utilize technology, systems, and software in accordance with Company policy

·        Provide clear and consistent feedback to community staff members while promoting teamwork and collaborative environment

·        Complete and document regular employee feedback and performance reviews

·        Communicate regularly and effectively with the Regional Manager and Human Resources regarding employee performance, onboarding, offboarding, and other employee-related matters

·        Review, verify, and approve all staff time sheets daily and submit to Payroll/Accounting on a biweekly basis

·        Ensure that all community level employees meet training requirements

·        Fill in as needed when someone is terminated, out sick or on vacation and when the community needs it.

Management

·        Thorough knowledge, implementation, and enforcement of Company policy, including OSHA (Occupational Safety and Health Administration) standards, Fair Housing, etc.

·        Execute Company safety program effectively

·        Oversee the risk management of the community and ensure team members, vendors, visitors, and residents practice and adhere to all Company safety standards and rules to minimize Company liability

·        Ensure staff always maintains a safe environment for residents and staff including compliance with legal guidelines and Company standards and ensure you are following the Company Safety Guidelines

·        Oversee maintenance and physical operations of the community through the utilization of the maintenance staff and ensure Company maintenance policy is followed

·        Perform routine site and safety inspections to ensure the physical appearance of the community meets Company and owner established expectations.

·        Follow the Company policy for all capital improvement requests and communicate in a timely and professional manner to the Regional Manager

·        Follow Company policy for obtaining bids with vendors, consultants, and other contractors Follow the Company policy to obtain Regional Manager approval

·        Complete and document monthly community site inspections and implement corrective action plans for any deficiencies found

·        Ensure prompt completion of loft turns and ensure all lofts meet Company and owner established standards

·        Manage and/or assist with special projects and perform other duties as assigned

·        Conduct regular (monthly at minimum) inspections of lofts, common areas, and amenities

·        Manage community office activities and staff including leasing lofts, marketing, preparing, and submitting financial reports, etc.

·        Maintain proficiency with Company equipment and software systems (i.e., OneSite/RealPage, time management, MSOffice, Outlook, etc.) to review and reconcile monthly reports, communicate effectively, and follow Company policy

·        Ensure accurate and orderly records are maintained in accordance with applicable laws and Company policy

·        Plan, coordinate, and participate in resident retention functions

·        Ensure all employees display a courteous and helpful attitude towards residents, co-workers, and all visitors to the community

·        Perform a daily review of service requests/work orders to ensure prompt completion and adherence to legal time restraints

·        Follow Company policy and demonstrate best practices, both as an individual and as the leader of their team

·        Take initiative and seek training/educational opportunities in personal and professional growth and development 

·        Must have mode of communication at home and respond in cases of emergency

·        Must be available for weekend, holiday, and evening work 

·        Must be willing to be assigned to other communities as needed 

·        Perform other duties as assigned

Knowledge, Skills and Abilities:

·        Above average telephone and communication skills including the ability to read, write, and comprehend the English language at a fluent and professional level

·        Strong communication skills paired with the ability to train and coach staff

·        Strong analytical, problem-solving skills

·        High emotional intelligence

·        Attention to detail and exceptional follow through

·        Ability to multi-task in a fast-paced, ever-changing environment

·        Ability to walk the community (both indoor and outdoor areas) extensively several times each day

·        Proficiency with standard office equipment including computers, iPads and tablets, MSOffice suite (Excel, Word, Outlook), calculators, fax machines, and electronic check scanners

·        Proficiency in standard accounting language and processes

·        Proficiency in multifamily financial and operational language and processes

·        Proficiency in math with skills included but not limited to the ability to calculate pro-rations, bank deposits, time keeping records, etc.

·        Must possess and maintain a valid driver’s license and adequate car insurance

·        Must have reliable transportation OneSite/RealPage experience preferred

·        Travel and overnight stays are limited but may be required

·        Must always maintain a professional appearance and demeanor

Education and Experience

·        High school diploma level of education required. College degree preferred and/or certification a plus.

·        3+ years of multifamily property management experience required (if no bachelor’s degree)